Supervisor Instructions

  • Determine the lessons you would like your trainee to review.
    • For example, Jackrabbit Basics and Lessons 1-5 in the Front Desk user roles.
    • A Lesson Checklist may be given to staff.  After opening the Lesson Checklist, go to the Google Sheets File menu and select Make a copy, Download, or Print.
  • You may give your trainee additional exercises/scenarios or specific data (fake names and addresses, classes, etc.) to practice with in the training database.
  • Provide the link to access the Training System http://trainingstaff.jackrabbitclass.com/help
  • Provide the email address the trainee should enter in quizzes to receive quiz results (supervisor’s).  
    • Quiz results can be viewed immediately by the trainee upon completion.
    • An email is sent to the email address provided with a View Score button to view answers and feedback to give to the trainee. See below for more information. If you do not receive the email, contact Education@JackrabbitTech.com with the name of the staff person and which quizzes were taken.


Quiz Information

Jackrabbit Basics

QuizzesNumber of QuestionsTotal Possible PointsPoints Needed for an "A"Points Needed for a "B"Points Needed
for a  "C"
The Basics1111987
Searching in Your Database88765

Front Desk Staff

QuizzesNumber of QuestionsTotal Possible PointsPoints Needed for an "A"Points Needed for a "B"Points Needed for a  "C"
Add Families99876
Update an Existing Family1010987
Update an Existing Family - Optional99876
Enroll/Register Students into Classes99876
Enroll/Register Students into Classes - Optional131311109
Work with Students - Absences77654
Work with Students - Attendance55443
Emailing Families/Students66544
Emailing Families/Students - Optional55443
Post Fees to an Individual Family55443
Post Fees to an Individual Family - Optional77654
Collect Payment from an Individual Family1111987
Enroll/Register Families/Students into Events from Within Your Database68765
Parent (Customer) Portal - The Basics88765
Front Desk Certification3030272421

Coaches/Instructors and Staff

QuizzesNumber of QuestionsTotal Possible PointsPoints Needed for an "A"Points Needed for a "B"Points Needed for a  "C"
Staff Portal - The Basics55443
Staff Portal - The Basics - Optional67654
Staff Portal - Enter Time - Clock In/Out66544
Staff Portal - Enter Time - Manual In/Out77654
Staff Portal - Enter Time - Total Hours77654
Staff Portal - Enter Attendance77654
Staff Portal - Update Skills/Levels77654

Supervisors and Managers

QuizzesNumber of QuestionsTotal Possible PointsPoints Needed for an "A"Points Needed for a "B"Points Needed for a  "C"
Understanding the Executive Dashboard1111987
Manage Users88765
Staff Management88765
Staff Portal Settings1010987
Staff Portal Settings - Optional1117151311
Staff Portal Management11131098
Manager Use of the Time Clock99876
Work with Classes99876
Worth with Classes - Optional12121098
Class Enrollment Management131311109
Tuition Fees - Overview59876
Tuition Fees (By Class Fee Billing Method)131311109
Tuition Fees (By Total Hours Billing Method)88765
Non-Tuition Fees77654
Collect Payment from an Individual Family1010987
Collect Payment from Multiple Families111412119
Emailing131311109
Financial Reports111412119
Enrollment Reports917151311
Supervisors and Managers Certification5050454035

Approximate Time to Complete Each Lesson

It is important to allow plenty of time for trainees to go through training to help avoid cognitive overload as they are trying to process and remember a lot of information.

The amount of time a trainee will take to complete a lesson will vary.  Consider their level of education, reading comprehension, and if they are visual learners or hands-on learners.  Some individuals are not good test-takers and may need to retake quizzes.   The times below are approximate and are meant only to be used as a guide.

Jackrabbit Basics

QuizzesApprox. Time
The Basics60
Searching in Your Database60
Total - The Basics2 hours

Front Desk Staff

QuizzesApprox. Time
Add Families30
Update an Existing Family30
Update an Existing Family - Optional20
Enroll/Register Students into Classes45
Enroll/Register Students into Classes - Optional45
Work with Students - Absences45
Work with Students - Attendance35
Emailing Families/Students45
Emailing Families/Students - Optional30
Post Fees to an Individual Family45
Post Fees to an Individual Family - Optional30
Collect Payment from an Individual Family120
Enroll/Register Families/Students into Events from Within Your Database45
Parent (Customer) Portal - The Basics45
Total - Front Desk Staff10 hours

Coaches/Instructors and Staff

QuizzesApprox. Time
Staff Portal - The Basics15
Staff Portal - The Basics - Optional15
Staff Portal - Enter Time - Clock In/Out30
Staff Portal - Enter Time - Manual In/Out30
Staff Portal - Enter Time - Total Hours30
Staff Portal - Enter Attendance30
Staff Portal - Update Skills/Levels45
Total - Coaches/Instructors and Staff3 hours, 15 minutes

Supervisors and Managers

QuizzesApprox. Times
Understanding the Executive Dashboard60
Manage Users90
Staff Management90
Staff Portal Settings90
Staff Portal Settings - Optional90
Staff Portal Management60
Manager Use of the Time Clock90
Work with Classes90
Worth with Classes - Optional60
Class Enrollment Management90
Tuition Fees - Overview90
Tuition Fees (By Class Fee Billing Method)60
Tuition Fees (By Total Hours Billing Method)45
Non-Tuition Fees30
Collect Payment from an Individual Family90
Collect Payment from Multiple Families120
Emailing60
Financial Reports120
Enrollment Reports45
Total - Supervisors and Managers24 hours, 30 minutes

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