-
- Jackrabbit's Setup Program
-
- Jackrabbit User ID Passwords
- Log In and Out of Jackrabbit
- Navigate in Jackrabbit
- The Four Main Areas Where Jackrabbit Stores Your Data
- Work with Reports - Table Style
- Work with Reports - Grid Style
- Save Your Favorite Filtered Grid Views
- Search for People or Classes in Jackrabbit
- Notes in Jackrabbit - Family, Student, Class, and Staff
- There are Different Types of Notes In Jackrabbit - Where can I view them?
- Resources in Jackrabbit - Family, Student, Class, and Staff
- US & International Phone Numbers in Jackrabbit
- Add Staff / Instructors
- Add a Family (Account)
- For Self-Starters
- Next Steps to Registration, Enrollment & Tuition Billing
- Consulting Services for Jackrabbit Clients
-
-
- The Weekly Calendar - Your Command Central
-
- The Family Record
- Add a Family (Account)
- Contacts in the Family Record
- Edit a Family Name
- Delete a Family
- Work With All Families - View, Search, and Take Action
- User Permissions for All Families (Families menu)
- Use Family Source & Referral Name for Marketing
- Jackrabbit's Duplicate Family Detection
- Merge Duplicate Family Records
- Active vs Inactive Families
- Problem Accounts (Families)
- Drop Unpaid Families
-
- The Student Record
- Add a Student
- Add a Student's Picture to the Student Record
- Delete a Student
- Gender Options in Jackrabbit
- Work with All Students - View, Search, and Take Action
- Assign Sizes / Measurements to Students
- Change Student Grade Levels
- Track Immunizations for Students and Staff
- The Self Check-in Feature - Take Attendance & Increase Parent Engagement
-
- The Staff Record
- Add a Staff Member / Instructor
- Assign Staff / Instructors to Classes
- Delete a Staff Member / Instructor
- Protect Your Data When a Staff Member Leaves
- Remove (Unassign) Staff / Instructors from a Class
- Staff Timeclock
- Staff Availability
- Manage Substitute Instructors for Classes
- Staff / Instructor Skills
- Staff / Instructor Certifications
- User Permissions for Staff Certifications
- Track Immunizations for Students and Staff
- Employee & Candidate Screening with Jackrabbit and Yardstik
- The Staff Portal
-
-
-
- User Permissions for Posting Tuition Fees
- Post Tuition Fees During Enrollment in Jackrabbit
- Post Tuition Fees During Online Registration
- Post Tuition Fees with Parent Portal Enrollments
- Post Tuition Using Make Sale/Post Fees
- Review Recent Transactions - Tuition Fees
- Troubleshoot Post Tuition Fees
-
-
- Refunds - An Overview
- Refunding a Cash or Check Payment
-
- Store Refunds
- Correct a Refund in Jackrabbit
- Refunds and Revenue Reports
-
- Family Overpaid and Wants a Full Refund (Refund Example)
- Family Paid Fee Early in Error, the Fees are Still Due (Refund Example)
- Family Paid Fees and is Eligible for a Partial Refund, Fee will No Longer be Owed (Refund Example)
- Family Paid Fees With Credit Card and is Eligible for a Partial Refund (Refund Example)
- Family Paid Early in Error (with Credit Card), the Fees are Still Due (Refund Example)
- Family Paid with Credit Card and is Eligible for Refund, Original Credit Card Cancelled (Refund Example)
- An Item was Sold Through the Store and Customer Wants a Refund, Item Returned to Inventory (Refund Example)
- Family Owes Tuition Fee and also Purchases a Store Item, They are Double Charged for the Item in Error (Refund Example)
- Family Purchases 2 Items - 1 Item is Defective and Refunded, Item Not Returned to Inventory (Refund Example)
- Split Billing
-
- Account Credits (Non-Monetary) - An Overview
- Set up Drop-down Lists for use with Account Credits
- Post a Credit - Miscellaneous Credit Example
- Post a Credit - Groupon Credit Example
- Post a Credit - Fundraising Credit Example
- Reports for Account Credits (Non-Monetary)
- Find Unapplied Credits and Apply to Fees
- Edit Transactions
- User Permissions for Edit Transactions
- Write Off an Uncollectible Family Account (Bad Debt)
- Record an NSF (Bounced Check)
- Use a Promo Code or Coupon Code
-
-
-
- Contact an ePayment Partner
- Reduce Your Expenses With PayPath & Technology Fees
- Offset Credit Card Processing Costs With Surcharges
- ePayment Permissions - Who Can Process Voids and/or Refunds?
- Manage Credit Card & Bank Account ePayment Settings
- Manage Email Notification Settings (ePayment Receipts)
- Set Your Gateway Settlement Schedule
- Using ePayments with Multiple Locations
-
- Process a Single ePayment
- Use Process ePayments to Create ePayments for Multiple Families at Once
- Automate ePayments - Schedule ePayments to Process Later
- Automatically Omit a Family from Tuition or ePayment Batches
- Task Management for Automation
- Understand how Bank Draft/ACH Payments Process
- Review Recent Transactions - ePayments
-
-
- Costumes and Apparel Overview
- Add Drop-down Values for Costumes (Apparel) - Vendor Type and Size
- Create Costume (Apparel) Vendors and Vendor Size Charts
- Assign Sizes / Measurements to Students
- Options for Size Charts and Pricing
- Add Costumes (Apparel) to Classes and Students
- Auto-Size Costumes (Apparel)
- Post Costume (Apparel) Fees - Deposits and Balance Due
-
-
- The System Administrator
-
- What is a Jackrabbit User ID?
- Jackrabbit User ID Passwords
- Add / Revoke a Jackrabbit User ID
- Clone a User ID
- User Roles
- Permissions for Jackrabbit Users
- Protect Your Account - Guidelines for User Permissions
- Update a Jackrabbit User's Email Address
- User ID Login Status
- Log in to Jackrabbit - Login Pages Defined
- User ID Activity Tracking
- Search User Activity
- View User Activity
- My Account - Organizational Details, Billing, and Marketing
- Maximize Jackrabbit's Online Performance - Tips to Troubleshoot and More!
- Disabling the Autofill Feature in Browsers - Why and How
-
-
-
- The Online Registration Form - An Overview
-
- Online Registration Settings
- Online Registration Confirmation Email
- Online Registration Form - Field Options / Labels
- Online Registration Form - Control the Ability to Enroll in a Class
- Online Registration Form - Limit Classes to One Location
- Customize the Class Search Page in the Online Registration Form
- Manage Credit Card & Bank Account ePayment Settings
- Test Your Online Registration Form
- Take Your Registration Online
- Link Directly to a Specific Class
- Track Online Registrations
- View Online Registrations
- Prevent Class Enrollment During Online Registration
- Hold a Soft Launch for your Online Registration Form
- Trial Enrollment During Online Registration
- Per-Day Classes and Online Registration
-
- A Cheat Sheet for Customizing Your Online Class Listing Tables
- Filter (Group) Your Online Class Listing Tables
- Show Columns in your Online Class Listing Tables
- Hide Columns in Your Online Class Listing Tables
- Sort Rows in Your Online Class Listing Tables
- Customize Scroll Bars, Change Colors, and Style Text in Your Online Class Listing Tables
- Tricks for Query Strings
- Convert Traditional Online Class Listing Table Code to Mobile-Friendly Table Code
-
- Test Your Online Event
- Link to Your Online Event Calendar
- Filter Your Online Event Calendar
- Link Directly to a Specific Event (Bypass the Calendar)
- Event Registration via the Event Calendar (New Customers)
- Event Enrollment via the Parent Portal
- Prevent Duplication of Family Accounts with Online Event Registration
-
- Reset a Staff Portal Password
- Staff Portal News - Department, Staff, and My News
- View/Print Schedules in the Staff Portal
- Staff Availability in the Staff Portal
-
- The Time Clock - An Overview
- Express Payroll
-
- Manage the Time Clock - An Overview
- Manage the Time Clock Step 1 - Review Time Entries
- Manage the Time Clock Step 2 - Approve/Unapprove Time
- Manage the Time Clock Step 3 - Close Pay Periods
- Manage the Time Clock Step 4 - Export to Express Payroll
- Export Time Clock Data to QuickBooks - Desktop version only
- Manage the Time Clock Step 4 - Export to Excel (CSV File)
- View Lesson Plans in the Staff Portal
- Send Email from the Staff Portal
- Manage Classes in the Staff Portal - The Main Page
-
- Jackrabbit Integrations and Partnerships
- Jackrabbit Plus - A Mobile App for Your Business
- Be Happier With Zapier - Save Time With Automation
- Spot TV - Offer Online Streaming to your Families!
- The Jackrabbit Badge
- Integration Assistance
-
-
- Automate Tasks to Save Time & Money
- Registration & Enrollment - Let's Put the Pieces Together
- Summer is Calling!
- Tuition Billing in 4 Steps - Fine Tune your Process
- Keep Your Business Hopping with Jackrabbit
- Your Guide to Year-End Reporting
- Checklists for Success in Jackrabbit
- Flexible Family Payment Schedules
- Grow Your Business Online
- What to Do When the Unexpected Happens
Refund Examples
Different scenarios with refund examples are shown in this category.
Articles
Family Overpaid and Wants a Full Refund (Refund Example)
A family overpaid and would like a full refund of the amount.
Family Paid Fee Early in Error, the Fees are Still Due (Refund Example)
A family paid a fee too early in error, the fees are still due.
Family Paid Fees and is Eligible for a Partial Refund, Fee will No Longer be Owed (Refund Example)
A family is eligible for a partial refund, fee is no longer owed.
Family Paid Fees With Credit Card and is Eligible for a Partial Refund (Refund Example)
A family paid fees with a credit card and is due back a partial refund.
Family Paid Early in Error (with Credit Card), the Fees are Still Due (Refund Example)
A family paid early with a credit card in error and fees are still due.
Family Paid with Credit Card and is Eligible for Refund, Original Credit Card Cancelled (Refund Example)
A family paid with a credit card and they are due a refund but the original card has been canceled.
An Item was Sold Through the Store and Customer Wants a Refund, Item Returned to Inventory (Refund Example)
The customer purchased an item in the Store and wants to return it for a refund, returned item goes back into inventory.
Family Owes Tuition Fee and also Purchases a Store Item, They are Double Charged for the Item in Error (Refund Example)
A family was double charged for a Store item and is due back a refund, however, they owe a tuition fee.
Family Purchases 2 Items - 1 Item is Defective and Refunded, Item Not Returned to Inventory (Refund Example)
A family purchased two items from the Store, one is defective and returned for a refund. Customer is due back a refund and the defective item is not returned to inventory.
Copyright ©
Jackrabbit Technologies. All rights reserved.