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- Jumpstart Coach Program
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- Import Your Data - An Overview
- Data Requirements for Import
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- How do I export my data OUT of my current software program?
- Where do I send my files?
- Can I send my Mailing List or Registration Form for uploading?
- The import service is free, correct?
- How long does it take for you to import my data?
- How will I know when my import is finished? And what to do after it is in?
- Is there anything I can do while I am waiting on my import to complete?
- I don't have an existing spreadsheet of my data. Do you have a recommended or sample spreadsheet that I can use?
- Can I import my data myself?
- Can family data be imported directly into the Lead File?
- Do you import any financial data?
- How do I add a current family balance into each family?
- We use UK date format of dd/mm - is that a problem?
- What if I have several Locations, each with a different file? Is there a charge for multiple files due to multiple Locations?
- What if we import during a Free Trial, and by the time we purchase Jackrabbit, our current data has significantly changed?
- After the import is complete, can I send another file that can add more information to the families that were previously imported?
- Do I have to import my new families every month?
- I used the Import spreadsheet to import my Skills but nothing imported - what could be wrong?
- Can the Skills be imported directly into my classes or students?
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- Log In and Out of Your Database
- Jackrabbit User ID Passwords
- The Four Main Areas Where Jackrabbit Stores Your Data
- Consistent Data Leads to Consistent Results
- Navigating in Jackrabbit
- Keeping Up with all Things Jackrabbit via Intercom
- Search for People or Classes in Jackrabbit
- Work with Grids (Tables) in Jackrabbit
- Save & Load Your Favorite Grid Views
- Notes in Jackrabbit - Family, Student, Class, and Staff
- Resources in Jackrabbit - Family, Student, Class, and Staff
- User Permissions for Jackrabbit Resources
- Add Staff / Instructors
- Add a New Family (Account)
- For Self-Starters
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- What to Do When the Unexpected Happens
- Add Access to Online Training in the Parent Portal
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- Does Jackrabbit support virtual classes or video conferencing?
- Our facility is closing for two weeks, is there a way to credit all families for the missed classes?
- Do you have email templates to help me communicate business closings/changes to my parents?
- How do I mark all students absent while my business is temporarily closed?
- How do I update the makeup expiration dates for multiple absences at once?
- Keep the Money Flowing - Collect ePayments in the Parent Portal
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- The Family Record
- Contacts in the Family Record
- Edit a Family Name
- Work with All Families - View, Search, and Take Action
- User Permissions for All Families (Families menu)
- Delete a Family
- Jackrabbit's Duplicate Family Detection
- Merge Duplicate Family Records
- Active vs Inactive Families
- Special Settings - Problem Accounts (Families)
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- Add a Family (Account)
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- The Student Record
- Add a Student
- Edit Student Information
- Delete a Student
- Work with All Students - View, Search, and Take Action
- User Permissions for All Students (Students menu)
- Assign Sizes to Students
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- Change Student Grade Levels
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- Troubleshoot Post Tuition Fees
- Post Tuition Fees During Enrollment in Jackrabbit
- Post Tuition Fees During Online Registration
- Post Tuition Fees with Parent Portal Enrollments
- Post Tuition using Make Sale/Post Fees
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- Refunds - An Overview
- Refund - Original Payment was Cash or Check
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- Store Refunds
- Refunds and Revenue Reports
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- Refund Example - Family Overpaid and Wants a Full Refund
- Refund Example - Family Paid Fee Early in Error, the Fees are Still Due
- Refund Example - Family Paid Fees and is Eligible for a Partial Refund, Fee will No Longer be Owed
- Refund Example - Family Paid Fees With Credit Card and is Eligible for a Partial Refund
- Refund Example - Family Paid Early in Error (with Credit Card), the Fees are Still Due
- Refund Example - Family Paid with Credit Card and is Eligible for Refund, Original Credit Card Cancelled
- Refund Example - An Item was Sold Through the Store and Customer Wants a Refund, Item Returned to Inventory
- Refund Example - Family Owes Tuition Fee and also Purchases a Store Item, They are Double Charged for the Item in Error
- Refund Example - Family Purchases 2 Items - 1 Item is Defective and Refunded, Item Not Returned to Inventory
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- Account Credits (Non-Monetary) - An Overview
- Set up Drop-down Lists for use with Account Credits
- Post a Credit - Miscellaneous Credit Example
- Post a Credit - Groupon Credit Example
- Post a Credit - Fundraising Credit Example
- Reports for Account Credits (Non-Monetary)
- Find Unapplied Credits and Apply to Fees
- Edit Transactions
- User Permissions for Edit Transactions
- Write Off a Bad Debt
- Record an NSF (Bounced Check)
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- ePayment Resources
- ePayments - An Overview
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- Get Started with ePayments using the ePayments Wizard
- Contact an ePayment Partner
- User Permissions for ePayments
- Manage Credit Card & Bank Account ePayment Settings
- Manage Email Notification Settings (ePayment Receipts)
- Set Your Gateway Settlement Schedule
- Using ePayments with Multiple Locations
- Jackrabbit Mastermind - Forte
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- Website / Online Integration - An Overview
- Mobile Inventor - Get a Mobile App that Integrates with Jackrabbit!
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- The Online Registration Form - An Overview
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- Online Registration Settings
- Online Registration Form - Field Options / Labels
- Online Registration Form - Agreement Text (Legalese)
- Online Registration Form - Ability to Enroll in a Class
- Modify the Class Search Page in the Online Registration Form
- Manage Credit Card & Bank Account ePayment Settings
- Test Your Online Registration Form
- Link to Your Online Registration Form
- Online Registration Confirmation Email
- Track Online Registrations
- View Online Registrations
- Prevent Class Enrollment During Online Registration
- Hold a Soft Launch for your Online Registration Form
- Trial Enrollment During Online Registration
- Per-Day Classes and Online Registration
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- Spot TV - Offer Online Streaming to your Families!
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- Class Listings Tables - An Overview
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- Create Custom Class Listings Tables in 4 Steps
- Filter (Group) Your Class Listings Tables
- Hide Columns in Your Class Listings Tables
- Add Columns to Your Class Listings Tables
- Sort Rows in Your Class Listings Tables
- Customize Scroll Bars and Colors in Your Class Listings Tables
- Tricks for Query Strings
- Class Listings Tables Without Javascript
- Not Sure How to Get to Your Editor's HTML Mode?
- Convert Traditional Table Codes to Mobile Friendly Table Codes
- Class Listings Tables FAQ
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- Events Online - An Overview
- Test Your Online Event
- Link to Your Online Event Calendar
- Filter Your Online Event Calendar
- Link Directly to a Specific Event (Bypass the Calendar)
- Events Online - Customer Submission
- Prevent Duplication of Family Accounts with Online Event Registration
- Track Online Event Registrations and Enrollment Details
- Examples of Client Event Calendars
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- Integration Assistance
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- Client Website Examples - Cheer and Gymnastics
- Client Website Examples - Dance
- Client Website Examples - Swim
- Client Website Examples - Drama and Theater
- Client Website Examples - Learning, Languages, and Education
- Client Website Examples - Music
- Client Website Examples - Multi-Sport or Multi-Discipline
- Client Website Examples - Child Care
- Client Website Examples - Specialty & Highly Customized Integration
- Website Developer Referrals
- The Jackrabbit Badge
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- Reset a Staff Portal Password
- Manage Classes in the Staff Portal - The Main Page
- View Lesson Plans in the Staff Portal
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- The Time Clock - An Overview
- Express Payroll
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- Manage the Time Clock - An Overview
- Manage the Time Clock Step 1 - Review Time Entries
- Manage the Time Clock Step 2 - Approve/Unapprove Time
- Manage the Time Clock Step 3 - Close Pay Periods
- Manage the Time Clock Step 4 - Export to Express Payroll
- Manage the Time Clock Step 4 - Export to QuickBooks (Desktop Version Only)
- Manage the Time Clock Step 4 - Export to Excel (CSV File)
- Staff Portal News - Department, Staff, and My News
- View/Print Schedules in the Staff Portal
- Send Email from the Staff Portal
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- The Reports Menu - An Overview
- Find Reports (Reports Menu)
- Favorite Reports (Reports Menu)
- New Reports (Reports Menu)
- All Reports (Reports Menu)
- Financial Reports
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- Tuition Not Posted Report
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- Store / Point of Sale - An Overview
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- Setting up Your Store - A Checklist
- Things to Consider When Setting up the Store
- User Permissions Required for the Store
- Add Drop-down List Values for the Store
- Add Item Vendors to the Store
- Add Items to the Store
- Delete Items from your Store
- Item Barcodes for the Store
- Add Additional Store Accounts
- Make a Store Sale
- Return a Store Item
- Accept Charitable Donations in Jackrabbit
- Sell Drop-in Classes in Jackrabbit
- Sell and Redeem Gift Cards in Jackrabbit
- Sell and Track Punch Cards in Jackrabbit
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- Costumes (Apparel) Management - An Overview
- Add Drop-down Values for Costumes (Apparel) - Vendor Type and Size
- Create Costume (Apparel) Vendors and Vendor Size Charts
- Assign Sizes to Students
- Add Costumes (Apparel) to Classes and Students
- Auto-Size Costumes (Apparel)
- Post Costume (Apparel) Fees - Deposits and Balance Due
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- The System Administrator
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- Organization Default Settings - An Overview
- General Settings - Organization Defaults
- Registration Form - Organization Defaults
- Tax Settings - Organization Defaults
- Transaction Settings - Organization Defaults
- Receipt Settings - Organization Defaults
- Student Settings - Organization Defaults
- Class Settings - Organization Defaults
- Makeup Settings - Organization Defaults
- Parent Portal Absence & Makeup Settings - Organization Defaults
- Time Zone & Date Settings
- Costume / Apparel Module Settings - Organization Defaults
- Recital Module Settings - Organization Defaults
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- Troubleshoot Computer Issues
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- Staying Organized During Registration for a New Session
- What Should your Office Staff's Daily Routine Look Like?
- Weekly Procedures that will Keep your Jackrabbit House in Order
- Billing Time - Posting Tuition Fees and Collecting Payments Fast!
- Transitioning Sessions - The Best Time to Spring Clean your Database
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Video Help
How-to video series on Getting Started, Tuition Settings, Online Integration and more
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Getting Started Video Series
Videos to help you get started with Jackrabbit
Tuition Settings Video Series
Videos to help you set up your multi-student discounts, multi-class discounts, and prorating for tuition.
Online Integration Video Series
Video series on integrating Jackrabbit with your website and social media
Reports Video Series
Video series on Jackrabbit reports
Recently Published Videos
Videos recently published to Jackrabbit YouTube Channel
Complete Video Library
YouTube Channel
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